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FAQs
Below are some of are common asked questions.
Where do you ship?
We offer worldwide shipping, with fast and reliable delivery options across the UK and internationally.
How do I care for my HauteDom products?
Our products are crafted with premium materials. We recommend wiping leather items with a soft cloth and using mild cleaners for fabric pieces to maintain their elegance.
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and other secure payment options for a seamless checkout experience.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
When will my order be shipped?
We work around the clock to get your order shipped as quickly as possible. Our team aims to process and dispatch all orders within 1-3 days, ensuring a smooth and efficient delivery experience. You'll receive a tracking link as soon as your order is on its way!
How do I start a return?
To initiate a return, please contact our customer support team with your order details. We will provide instructions on how to proceed.
What is your return policy?
Returns are accepted only for unused, non-custom items in their original packaging. You have 28 days from the delivery date to request a return.
- Customers are responsible for return shipping costs, both within the UK and internationally, unless the item arrives damaged or defective.
- If your product arrives damaged, please contact us within 48 hours of delivery with photos, and we will arrange a replacement or refund.
What if my item arrives damaged?
If your item arrives damaged, please contact us within 48 hours of delivery with clear photos. We will arrange a replacement or refund.